Refund Policy

Last Updated: October 5th, 2024

At IncreAI, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued and the procedures for requesting a refund. Please read this policy carefully before making a purchase.

1. General Refund Policy

All purchases made through IncreAI are considered final. Due to the nature of digital content and services, we cannot offer refunds or exchanges once access has been granted or the service has been delivered. However, we understand that circumstances may arise where a refund is warranted, and we will evaluate refund requests on a case-by-case basis.

2. Eligibility Criteria for Refunds

Refunds may be considered under the following conditions:

• Technical Issues: If you experience technical problems that prevent you from accessing or using the service as intended, and we are unable to resolve the issue within a reasonable time frame.
• Billing Errors: If there was a mistake in the billing process, such as duplicate charges or incorrect amounts.
• Service Not as Described: If the service significantly deviates from the description provided at the time of purchase.

To be eligible for a refund, you must notify us within 14 days of the purchase date and provide sufficient evidence supporting your claim.

3. Non-Refundable Items and Services

The following items and services are non-refundable:

• Used Services: If you have already used the service or consumed a significant portion of it.
• Change of Mind: Refunds will not be issued for changes of mind or personal dissatisfaction not related to the functionality or quality of the service.
• Violations of Terms: If your access to the service was terminated due to a violation of our Terms of Service or Acceptable Use Policy.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@increai.com.
2. Include "Refund Request" in the subject line of your email.
3. Provide the following information:
   • Your full name and account email address.
   • Order number and transaction details (date, amount, and payment method).
   • A detailed description of the issue and the reason for the refund request.
   • Any supporting documentation or screenshots, if applicable.

Please ensure that all information provided is accurate and complete to facilitate a prompt response.

5. Refund Processing Time

Upon receiving your refund request, our team will review the information provided and may contact you for additional details if necessary. We aim to process all refund requests within 7-10 business days. If your refund is approved, the amount will be credited back to the original payment method within 5-10 business days, depending on your bank or payment provider's policies.

6. Partial Refunds

In some cases, partial refunds may be granted at our discretion. Factors that may influence a partial refund include the extent of service usage and the nature of the issue reported.

7. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us to resolve the issue, we reserve the right to suspend your account and take necessary legal actions. To avoid misunderstandings, please contact our support team before initiating any chargebacks.

8. Exceptions

Notwithstanding the provisions above, certain jurisdictions may have mandatory consumer protection laws that override this Refund Policy. In such cases, we will comply with the applicable legal requirements.

9. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes indicates your acceptance of the new terms. It is your responsibility to review this policy periodically for updates.

10. Contact Information

If you have any questions or concerns about this Refund Policy, please do not hesitate to contact us:

• Email: support@increai.com

11. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws, without regard to its conflict of law provisions.

12. Compliance with Payment Processor's Policies

All payments and refunds are processed securely through our payment processor. Refunds will be issued in accordance with the payment processor's policies and any applicable laws and regulations. By making a purchase, you agree to comply with the payment processor's terms and conditions.

13. Final Provisions

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy is an integral part of our Terms of Service and should be read in conjunction with them.

Thank you for choosing IncreAI. We value your business and are committed to providing you with exceptional service.